Refund and Return Policy

Effective Date: February 10, 2025

At OpalFashionista, we are committed to providing you with high-quality jewelry and exceptional customer service. We understand that sometimes a return or refund is necessary. This Refund and Return Policy outlines our procedures and guidelines for returns, exchanges, and refunds for purchases made on our website, www.opalfashionista.com.

1. Our Commitment to Customer Satisfaction

Your satisfaction is our top priority. We strive to accurately represent our jewelry through detailed descriptions, high-resolution images, and transparent policies. If, for any reason, you are not completely satisfied with your purchase, please review the following policy to determine your eligibility for a return, exchange, or refund.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: You must initiate the return or exchange process within [Number] days of the date you received your order. We encourage you to inspect your jewelry upon arrival and contact us promptly if you have any concerns.

  • Condition of the Item: The item must be returned in its original condition, unworn, unused, and with all original tags, packaging, and any accompanying materials (e.g., certificates of authenticity, care instructions) intact. We cannot accept returns of items that show signs of wear, damage, alteration, or misuse.

  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt.

  • Exclusions: Certain items are not eligible for return or exchange due to hygiene reasons or the nature of the product. These may include:

    • Earrings (unless defective)

    • Custom-made or personalized items

    • Items marked as “Final Sale” or “Non-Returnable”

3. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Contact our customer service team at Contact@opalfashionista.com or call us at (318) 872-4453 to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.

  2. Receive RMA Instructions: Our customer service team will review your request and provide you with an RMA number and detailed instructions on how to package and ship your return.

  3. Package Your Return: Carefully package the item(s) you are returning in the original packaging, or a similarly protective package, to prevent damage during transit. Include the RMA number prominently on the outside of the package.

  4. Ship Your Return: Ship the package to the address provided in the RMA instructions. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

  5. Confirmation and Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility requirements outlined in Section 2. We will notify you via email of the status of your return or exchange.

4. Return Shipping Costs

  • Defective or Incorrect Items: If you are returning an item due to a defect or because we shipped you the wrong item, we will provide you with a prepaid shipping label.

  • All Other Returns: For all other returns (e.g., you changed your mind, the item didn’t meet your expectations), you are responsible for the return shipping costs. Original shipping fees are non-refundable.

5. Refunds

If your return is approved, we will process your refund to the original method of payment within [Number] business days of receiving the returned item(s). Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

We will refund the purchase price of the item(s) returned, excluding any original shipping fees, unless the return is due to a defect or an error on our part.

6. Exchanges

If you are exchanging an item, we will ship the replacement item to you once we have received and inspected the returned item. You will be responsible for paying any price difference between the original item and the replacement item, as well as any additional shipping fees.

If the replacement item is not available, we will issue a refund for the original item as outlined in Section 5.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Contact@opalfashionista.com or call us at (318) 872-4453. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

Please provide clear photos or videos of the damaged or defective item, as well as the packaging, to help us assess the situation.

8. Non-Returnable Items

As mentioned in Section 2, certain items are not eligible for return or exchange. These may include:

  • Earrings (unless defective)

  • Custom-made or personalized items

  • Items marked as “Final Sale” or “Non-Returnable”

This list may be updated from time to time, so please check the product description carefully before making a purchase.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

10. Contact Information

If you have any questions about this Refund and Return Policy, please contact us: